Before we start.
If you cancel a fixed-scope service before we have started the work, we refund the price in full to the original payment method, excluding service fees from Stripe or another platform.
Updated 6 October 2026
Refund and return policy.
Athom.Agency sells services, not physical goods. There is nothing to ship back. This is the refund and return policy for services bought from Athom.Agency, including orders placed through an AI shopping agent.
After we start.
Once work has started, a cancellation is settled against the part already done. You pay a proportional share of the price for that part. We refund the rest, excluding service fees from Stripe or another platform.
After delivery.
When we have delivered the published scope, the fee stands. If something in that scope is missing, we correct it. That is a fix, not a refund, unless we cannot deliver the agreed scope.
Consumers: 14 days to withdraw.
If you buy as a consumer, not for a business, Dutch distance-selling rules give you 14 days to withdraw from the contract without giving a reason. The 14 days start the day after you place the order.
You can ask us to start during those 14 days. By asking us to start, you acknowledge that you lose this right once the service has been fully performed. If you withdraw after we have started and before the service is fully performed, you pay a proportional amount for the work already done.
Email [email protected] within the 14 days and say that you withdraw. You can use your own words, or this:
I withdraw from the contract for [service], ordered on [date]. Name, address, date.
We confirm the message and refund the amount due within 14 days, back to the original payment method, minus any proportional amount for work you asked us to start, and excluding service fees from Stripe or another platform.
Custom projects for businesses.
A business client who stops a custom project after accepting the quotation owes the accepted amount, including third-party costs already incurred. This does not take away a consumer’s statutory right to withdraw.
Retainers and the Care Plan.
Shopify retainers are billed monthly. End one by email to [email protected], with one month’s notice. The month already started, and the notice month, stay due.
The Care Plan has a minimum term of 3 months. After that, the same one-month notice applies.
Other products.
Subscriptions and accounts on Styrar, Felagar, and Donaraz follow the refund rules published on those products. This policy does not replace them.
How to ask.
Email [email protected] with your name, the service, and the invoice or order reference. We reply within 5 business days. Approved refunds go back to the original payment method, excluding service fees from Stripe or another platform.
The wider agreement is in the terms of service. How we handle personal data is in the privacy policy.