Promotions & serials.
Configure campaigns with start/end dates, eligibility conditions, product scoping, and geo activation. Optional serial or IMEI verification with duplicate blocking ensures each product is claimed only once.
Donaraz
Run promotions. Manage claims. Orchestrate fulfillment.
Donaraz is a multi-tenant platform for brands and operators to configure campaigns, collect and review consumer claims, manage rewards and shipping, all from a single staff dashboard.
01The story
Why we built it.
Running a product promotion that requires proof (a photo, a serial number, a receipt) creates real operational load. Most teams default to spreadsheets, manual email threads, and one-off forms that break under volume.
Donaraz separates the consumer-facing claim experience from back-office operations, and connects both to a versioned private API. Brands configure promotions with date bounds, eligibility rules, and geo settings. Consumers submit claims through a localized public flow. Staff review, approve, and track fulfillment from a purpose-built dashboard.
The result is one platform for campaign configuration, claim review, reward fulfillment, and first-party analytics, scoped per company so every operator works in their own clean environment.
02Capabilities
What Donaraz does.
Eight integrated capability areas, from campaign setup to post-fulfillment analytics.
Claims queue.
Consumer submissions become operational records with a full lifecycle: pending, approved, declined. Staff can bulk approve, compare submissions, tag, annotate, and push to fulfillment, all in one view.
Rewards.
Four reward types: physical gifts (BYOK DHL, PostNL, GLS), cashback (IBAN payouts via SEPA pain.001 or CSV), vouchers (codes or optional Shopify gift cards), and giveaways (random draw from eligible claims).
BYOK shipping.
Bring your own carrier credentials for DHL, PostNL, or GLS. Generate labels, track parcels, and push status updates back into the claim record so staff and consumers stay in sync.
Support inbox.
Built-in claimant support inbox lets staff communicate directly with consumers inside the claim record. Conversations stay attached to the claim they belong to, no external helpdesk required.
Analytics.
First-party session and event data built into the platform. No third-party tracking required. Metrics live alongside the claims and promotion data they describe.
Styrar integration.
Publish promotion launch posts directly to social channels via Styrar. Connect your workspace and schedule announcements without leaving the dashboard.
Shopify embedded app.
A Shopify embedded app is built and ready. App Store listing coming soon. Contact us if you want early access to connect Donaraz directly inside your Shopify admin.
03Audience
Built for.
Brand & marketing teams.
Configure campaigns, set eligibility rules, activate by market, and track claim volume without filing a dev ticket for each change.
Operations & CX.
A single claim queue to review, approve, decline, tag, and communicate, with shipping status flowing back automatically so nothing falls through.
04Platform
Built to trust.
Multi-tenant & RBAC.
Every company gets its own isolated namespace. Role-based access control means staff see exactly what they should, nothing more.
Custom domains.
The public claim experience runs on your brand's own domain via *.donaraz.app or a custom CNAME. Consumers see your URL, not ours.
API & webhooks.
API and webhook access available on paid plans. Connect Donaraz to your existing systems for order sync, inventory updates, or custom workflows.
05FAQ
FAQ.
01Why is the public app separate from the dashboard?
Separating the consumer-facing surface from staff operations keeps the public bundle thin and limits the attack surface. The public app has no direct database access. It communicates only through the private API.
02How do multi-country promotions work?
Promotions can be geo-activated per market. The public experience is locale-prefixed, so consumers get the right language and legal copy without any extra configuration on their end.
03Can we run multiple brands on one installation?
Yes. Donaraz is multi-tenant by design. Each company has its own scoped configuration (custom domain, branding, claim-form defaults, billing), fully isolated from other tenants.
04What happens after a claim is approved?
Staff can push approved claims to fulfillment via carrier integrations or export cashback payouts. Tracking updates flow back into the claim record automatically, keeping both staff and consumers informed.