Troubleshooting & Auditing.
Shopify troubleshooting and auditing identifies and resolves issues across a store's theme, apps, checkout flow, performance, and SEO, from cart abandonment problems and page speed issues to broken integrations and conversion bottlenecks. Athom.Agency provides expert Shopify audits and fixes for stores of all sizes in the Netherlands and beyond.
01The work
Something's not right?
Every Shopify store, no matter how well it was built, can run into issues over time. Apps conflict with each other, theme updates break customizations, or something just stops working without any obvious explanation. When that happens, you need someone who can quickly identify the root cause and fix it.
We offer dedicated troubleshooting services for Shopify stores of all sizes. From a checkout button that stopped working to a theme bug that only appears on mobile, we dig in and get it fixed, fast.
Common issues we solve:
App Conflicts.
Multiple apps modifying the same part of your theme or checkout can cause unexpected behavior. We identify conflicting scripts and code, and resolve them cleanly without removing functionality you rely on.
Theme Bugs & Display Issues.
Broken layouts, images that don't load, elements that overlap: visual bugs erode customer trust and can directly impact sales. We track down the root cause and fix it properly.
Checkout & Payment Issues.
Problems at checkout are the most costly. Whether it's a payment method not showing, discount codes not applying, or shipping rates not calculating correctly, we treat checkout issues as urgent and resolve them quickly.
Performance Problems.
A slow store loses customers. We identify what's dragging down your Core Web Vitals score, whether it's unoptimized images, render-blocking scripts, or bloated app code, and resolve it.
02Next
Store Auditing.
Sometimes you don't have a specific problem. You just want to know how your store is performing and where there's room for improvement. That's where a store audit comes in.
Our Shopify store audit covers:
Technical SEO.
We check your meta titles and descriptions, URL structure, canonical tags, image alt text, page speed, and structured data, identifying any issues that might be holding back your organic rankings.
Conversion Rate Optimization.
We review your store's user flow from landing page to checkout, identifying friction points and opportunities to improve your conversion rate. Small UX improvements can have a big impact on revenue.
App & Code Health.
Over time, stores accumulate apps and code snippets that add bloat. We audit your installed apps and theme code to identify what's still needed, what can be removed, and what should be replaced to keep your store lean and fast.
After the audit, you'll receive a clear, prioritized report with actionable recommendations. We can also implement the improvements for you. Get in touch to book your store audit.
Certified by Shopify
Shopify Select Partner.
Shopify Select Partner, building on Shopify since 2021
03Questions
FAQ.
01What is a Shopify store audit?
A Shopify store audit is a comprehensive review of your store's technical SEO, conversion rate, app health, and code quality. It identifies issues holding back your rankings or sales and produces a prioritised action plan with concrete recommendations.
02Why is my Shopify store running slowly?
Shopify store slowness is usually caused by unoptimised images, render-blocking app scripts, bloated theme code, or too many installed apps. We diagnose the root cause by reviewing your Core Web Vitals score and theme/app code, then implement targeted fixes.
03What are the most common Shopify issues?
The most common Shopify issues include app conflicts (multiple apps modifying the same theme area), theme bugs on mobile, checkout and payment problems, performance issues from bloated scripts, and broken integrations after platform updates.
04How quickly can Shopify bugs be fixed?
Most Shopify bugs, including checkout issues, display problems, and app conflicts, can be diagnosed and fixed within 24–48 hours. We treat checkout-related issues as urgent and prioritise them immediately.